Privacy Policy jaya9 – Member Data Protection

1 Introduction and Scope of This Policy

Jaya9 ("we", "Platform", "company") understands that privacy is of the utmost importance to every one of our members. This Privacy Policy explains in detail how we collect, use, store, and protect your personal data when you use jaya9.bz and all related services.

This document applies to all users of the jaya9 platform, including website visitors, registered members, and any individuals who interact with our services in any capacity. By continuing to use our platform after the effective date of this policy, you indicate your agreement to the practices described herein.

2 Personal Data We Collect

Jaya9 collects various types of personal data depending on how you use our platform. In general, the data we collect falls into three main categories:

A. Data You Provide Directly:

• Identity information: full name, date of birth, identification card or passport number.
• Contact information: email address, phone number, residential address.
• Financial information: bank account details, e-wallet numbers for deposit and withdrawal purposes.
• KYC documents: copies of your ID, utility bills, or address verification documents requested during the verification process.
• Account information: username, password (stored in hashed form), security questions.

B. Data Collected Automatically:

• Technical data: IP address, web browser type, operating system, screen resolution.
• Usage data: pages visited, time spent on the site, click patterns, and navigation behavior.
• Device data: unique device identifiers and device model for mobile app users.
• Location data: approximate location based on IP address for regional verification.

C. Data from Third-Party Sources:

• Identity verification information from the KYC service providers we engage.
• Fraud prevention data from trusted third-party security providers.
• Publicly available information obtained through lawful means for compliance and verification purposes.

3 How We Use Your Personal Data

Every piece of data we collect is used for a specific and legitimate purpose. jaya9 does not use your data beyond the scope stated in this Privacy Policy. The following are the primary purposes for which your data is used:

• Account Management: Registering and managing your member account, including the login process, identity verification, and account record maintenance.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account accurately and securely.
• Legal Compliance: Fulfilling legal obligations including anti-money laundering (AML), counter-terrorism financing (CFT), and KYC requirements.
• Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, platform abuse, and other security threats.
• Customer Support: Handling your enquiries, complaints, and support requests effectively.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance.
• Platform Improvements: Analysing usage patterns to improve functionality, performance, and the overall user experience.
• Marketing Communications: Sending information about promotions, special offers, and service updates — only with your consent and subject to unsubscribe preferences.

4 Legal Basis for Data Processing

Jaya9 processes your personal data based on one or more of the following valid legal bases:

• Contract Performance: Processing required to provide the services you have requested, including account management and transaction processing.
• Legitimate Interest: Processing for fraud prevention, platform security, and service improvement that does not adversely affect your fundamental rights.
• Legal Obligation: Processing required to comply with KYC, AML, and applicable reporting obligations.
• Consent: For marketing communications and the use of non-essential cookies, we rely on your consent, which may be withdrawn at any time.

5 Data Sharing with Third Parties

Jaya9 does not sell your personal data. However, in certain circumstances, we may share data with selected and trusted third parties for legitimate purposes. These parties are:

• Payment Providers: Financial institutions, banks, and e-wallet providers that process your transactions. They receive only the data necessary to complete each transaction.
• KYC Service Providers: Third-party identity verification companies that help us verify member identities in accordance with compliance requirements.
• Technology Providers: Software, hosting, and technical infrastructure providers that support our platform operations, subject to strict data processing agreements.
• Authorities: Law enforcement agencies or regulatory bodies when required by law or a valid court order.
• Game Providers: Third-party casino and slot game providers that may require basic account information to verify player eligibility.

In the event of a company merger, acquisition, or asset sale, members' personal data may be transferred to the receiving entity, subject to appropriate notice and continued protection under this policy.

6 Cookies and Tracking Technologies

Jaya9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use four categories of cookies:

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use our website to help us improve performance and functionality.
• Functional Cookies: Remembering your preferences such as language, display settings, and other choices to deliver a more personalised experience.
• Analytics Cookies: Helping us understand platform traffic and usage patterns in aggregate for service improvement purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and your experience on the jaya9 platform.

7 Data Storage and Retention Period

Jaya9 retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for a period following account closure to meet compliance requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, or longer if required by law.
• Communication Logs: Retained for 2 years for customer support and dispute resolution purposes.
• Technical & Log Data: Retained for 12 months for security and technical troubleshooting purposes.

8 Your Rights Regarding Personal Data

As a jaya9 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact our privacy team through customer support. We will process your request within 30 business days. We may need to verify your identity before fulfilling certain requests to ensure the security of your data.

9 Data Security Measures

Jaya9 continually invests in security infrastructure to ensure your data remains protected at all times. The technical and organizational security measures we implement include:

• End-to-End Encryption: All data transmitted between your device and our servers is encrypted using the latest TLS 1.3 protocol with 256-bit SSL encryption.
• Layered Access Control: Access to sensitive member data is restricted to authorized personnel only, with comprehensive monitoring and audit logs.
• 24/7 Security Monitoring: An automated threat detection system monitors our platform around the clock to identify and respond to suspicious activity.
• Regular Security Audits: Independent security audits and penetration testing are conducted periodically by third-party security experts.
• Secure Data Backup: Data is automatically backed up to encrypted, secure locations to ensure service continuity.
• Two-Factor Authentication: Members are encouraged to enable 2FA for an added layer of protection on their accounts.

10 Children's Privacy and Protection of Young Users

The jaya9 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If you believe that a person under 18 has registered an account on our platform, please contact our support team immediately.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents and guardians who have concerns about their children's use of the platform are encouraged to use the parental control tools available on their devices.

11 Changes to This Privacy Policy

Jaya9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via:

• Notices displayed on our website's home page.
• Notification email sent to your registered email address.
• In-app notifications on the jaya9 mobile app (where applicable).

We encourage you to review this Privacy Policy periodically. The "Updated" date at the top of this document indicates when the policy was last amended. Continued use of the platform after changes take effect constitutes your acceptance of the amended policy.

12 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to contact our privacy team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the website.
• Support Email: [email protected] — response within 1–2 business days.
• Help Centre: Visit the page FAQ us for answers to frequently asked questions.